Privacy & Data

tbaj Privacy Policy

Your privacy is not an afterthought at tbaj — it is built into how the platform works. This Privacy Policy explains exactly what personal data tbaj collects from members in Bangladesh, why we collect it, how we use it, and what rights you have over your own information.

Last Updated: January 2025 GDPR-Aligned Practices

Your data, your rights. tbaj collects only the data needed to run your account, process payments, and keep the platform secure. We do not sell your personal information to advertisers or third-party marketers. This policy tells you exactly where your data goes and who can see it.

Our Commitments

How tbaj Handles Your Privacy

Six core commitments that define how tbaj approaches data privacy for every member on the platform.

Minimal Data Collection

tbaj collects only the personal data that is genuinely necessary to operate your account, verify your identity, and process your transactions. We do not collect data speculatively or for purposes beyond what is described in this policy.

Encrypted Storage

All personal data stored by tbaj is protected using industry-standard encryption. Your account credentials, payment details, and identity documents are stored in encrypted form and are accessible only to authorised tbaj personnel with a legitimate operational need.

No Data Selling

tbaj does not sell, rent, or trade your personal data to third parties for marketing, advertising, or any commercial purpose. Your information stays within the tbaj ecosystem and is shared externally only where required by law or necessary to process your payments.

Transparent Usage

Every category of data tbaj collects is listed in this policy along with the specific reason it is collected. There are no hidden data practices at tbaj. If we ever need to collect a new type of data, this policy will be updated and members will be notified before the change takes effect.

Your Rights Respected

tbaj members have the right to access, correct, and request deletion of their personal data. These rights can be exercised by contacting tbaj support at any time. Requests are handled within a reasonable timeframe and without unnecessary barriers or delays.

Breach Response

In the unlikely event of a data security incident affecting tbaj members, the tbaj security team will act immediately to contain the breach, assess the impact, and notify affected members as quickly as possible. tbaj maintains an incident response plan that is tested and updated regularly.

This Privacy Policy applies to all personal data collected by tbaj through the tbaj website, mobile application, and any related services. By using the tbaj platform, you confirm that you have read and understood this policy. If you have questions about any part of it, please contact tbaj support before proceeding.

1 Introduction

tbaj is committed to protecting the privacy of every member who uses the platform. This Privacy Policy sets out in plain language how tbaj collects, stores, uses, and protects your personal data when you register an account, make a deposit, place a bet, or interact with any part of the tbaj platform in Bangladesh.

When we say "tbaj", "we", "us", or "our" in this policy, we are referring to the tbaj platform and its operating team. When we say "you" or "your", we mean any person who accesses or uses the tbaj website, mobile app, or related services — whether as a registered member or a visitor.

This Privacy Policy should be read alongside the tbaj Terms and Conditions and the Responsible Gaming policy. Together, these documents form the full agreement between you and tbaj regarding how the platform operates and how your data is handled.

2 Data We Collect

tbaj collects personal data in the following categories. We only collect what is necessary for the purposes described in this policy.

Data Category Examples Why Collected
Identity Data Full name, date of birth, national ID number Account verification and age confirmation
Contact Data Mobile number, email address Account communication and support
Financial Data bKash/Nagad/Rocket number, transaction history Processing deposits and withdrawals
Technical Data IP address, device type, browser, OS Security monitoring and fraud prevention
Usage Data Pages visited, games played, session duration Platform improvement and responsible gaming
Communications Data Support chat logs, email correspondence Customer service and dispute resolution

tbaj does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.

3 How We Collect Your Data

tbaj collects your personal data through the following channels:

  • Direct registration: When you create a tbaj account, you provide your name, contact details, and date of birth directly through the registration form.
  • Account activity: When you deposit funds, place bets, or withdraw winnings on tbaj, transaction data is automatically recorded against your account.
  • Identity verification: When tbaj requests KYC (Know Your Customer) documents, you upload identity documents directly through the tbaj platform.
  • Device and browser data: When you access tbaj, your device automatically sends technical information such as your IP address, browser type, and operating system. This data is collected passively and used for security purposes.
  • Cookies and tracking: tbaj uses cookies and similar technologies to maintain your session, remember your preferences, and analyse platform usage. See Section 6 for full details on cookies.
  • Customer support: When you contact tbaj support via live chat or email, the content of those communications is recorded and stored for quality assurance and dispute resolution purposes.

4 How We Use Your Data

tbaj uses the personal data we collect for the following specific purposes. We do not use your data for any purpose not listed here without first updating this policy and notifying you.

  • Account management: To create, maintain, and secure your tbaj account, including processing login requests and managing account settings.
  • Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records for your tbaj account.
  • Identity verification: To confirm your age and identity in compliance with tbaj's obligations under its operating licence and to prevent underage gambling.
  • Fraud prevention and security: To monitor account activity for signs of fraud, money laundering, or other prohibited conduct as defined in the tbaj Terms and Conditions.
  • Customer support: To respond to your queries, resolve disputes, and provide assistance with your tbaj account.
  • Platform improvement: To analyse how members use tbaj, identify areas for improvement, and develop new features and games.
  • Responsible gaming: To monitor betting patterns and identify members who may be showing signs of problem gambling, in line with tbaj's Responsible Gaming commitments.
  • Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.
  • Service communications: To send you important account notifications such as deposit confirmations, withdrawal updates, and security alerts. These communications are not marketing — they are operational and cannot be opted out of while your account is active.

Marketing communications: tbaj may send you promotional emails or in-platform notifications about bonuses and new games. You can opt out of marketing communications at any time by updating your notification preferences in your tbaj account settings or by contacting support.

5 Sharing Your Data

tbaj does not sell your personal data. We share your data only in the following limited circumstances:

  • Payment processors: Your financial data is shared with bKash, Nagad, and Rocket solely for the purpose of processing your transactions. These providers operate under their own privacy policies and are bound by contractual obligations to protect your data.
  • Identity verification providers: Where tbaj uses a third-party KYC service to verify your identity documents, your identity data is shared with that provider for verification purposes only.
  • Legal and regulatory authorities: tbaj may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by law or where tbaj has a legitimate legal obligation to do so.
  • Fraud prevention agencies: In cases of suspected fraud or money laundering, tbaj may share relevant data with fraud prevention organisations or financial intelligence units.
  • Business transfers: In the event that tbaj undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity before the transfer takes effect.

In all cases where tbaj shares your data with third parties, we require those parties to handle your data securely and in accordance with applicable privacy standards. tbaj does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking Technologies

tbaj uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. tbaj uses the following types of cookies:

  • Essential cookies: These are required for the tbaj platform to function. They maintain your login session, remember your language preference, and keep your account secure. You cannot opt out of essential cookies while using tbaj.
  • Analytics cookies: tbaj uses analytics tools to understand how members navigate the platform — which pages are visited most, where members drop off, and how long sessions last. This data is aggregated and anonymised and is used solely to improve the tbaj platform.
  • Security cookies: These cookies help tbaj detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using tbaj, but some features may not work as smoothly. tbaj does not use third-party advertising cookies or tracking pixels for retargeting purposes.

7 Data Retention

tbaj retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our operating obligations. The general retention periods tbaj applies are as follows:

  • Account and identity data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations and licensing requirements.
  • Transaction records: Retained for a minimum of 5 years after the date of each transaction for financial record-keeping and regulatory compliance.
  • Support communications: Retained for 2 years after the date of the communication, or longer if the communication relates to an ongoing dispute or investigation.
  • Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised and may be retained indefinitely for analytical purposes.

When your data is no longer required for the purposes for which it was collected, tbaj will securely delete or anonymise it. You may request early deletion of your data by contacting tbaj support, subject to our legal retention obligations.

Please note: Requesting account closure does not result in immediate deletion of all your data. tbaj is legally required to retain certain records for the periods described above. Your request for deletion will be honoured to the maximum extent permitted by law.

8 How We Protect Your Data

tbaj takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect your data against unauthorised access, loss, or disclosure:

  • SSL/TLS encryption: All data transmitted between your device and the tbaj platform is encrypted using SSL/TLS protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
  • Encrypted data storage: Sensitive data stored on tbaj servers — including passwords and payment information — is encrypted at rest using strong encryption standards.
  • Access controls: Access to personal data within tbaj is restricted to authorised personnel who have a legitimate operational need. All staff with data access are subject to confidentiality obligations.
  • Regular security audits: tbaj conducts regular security reviews and penetration testing to identify and address vulnerabilities before they can be exploited.
  • Two-factor authentication: tbaj offers two-factor authentication (2FA) for member accounts. We strongly recommend enabling 2FA to add an extra layer of protection to your tbaj account.

While tbaj takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your tbaj account and never share your login credentials with anyone.

9 Your Privacy Rights

As a tbaj member, you have the following rights regarding your personal data. To exercise any of these rights, contact tbaj support at [email protected].

Right of Access

You can request a copy of all personal data tbaj holds about you. We will provide this within a reasonable timeframe at no charge.

Right to Rectification

If any personal data tbaj holds about you is inaccurate or incomplete, you have the right to request that it be corrected.

Right to Erasure

You may request deletion of your personal data. This right is subject to tbaj's legal retention obligations described in Section 7.

Right to Restriction

You can ask tbaj to restrict the processing of your data in certain circumstances, for example while a correction request is being reviewed.

Right to Portability

You can request your personal data in a structured, machine-readable format so that you can transfer it to another service if you choose.

Right to Object

You can object to tbaj processing your data for marketing purposes at any time. Opt-out requests are processed promptly with no questions asked.

10 Minors and Under-18 Protection

The tbaj platform is strictly for adults aged 18 and above. tbaj does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a tbaj account or provided personal data to tbaj, please contact us immediately at [email protected].

Upon receiving a verified report of underage account use, tbaj will immediately close the account, delete the associated personal data to the extent permitted by law, and return any deposited funds to the payment source. tbaj takes underage access extremely seriously and has age verification measures in place at registration to prevent it.

11 Changes to This Privacy Policy

tbaj may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised effective date shown at the top.

For significant changes that materially affect how your data is used, tbaj will notify registered members via email or through an in-platform notification before the changes take effect. Your continued use of tbaj after the effective date of any update constitutes acceptance of the revised Privacy Policy.

We recommend reviewing this page periodically so you are always aware of how tbaj handles your personal data. If you have concerns about any change to this policy, please contact tbaj support before the change takes effect.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how tbaj has handled your personal information, please get in touch with the tbaj privacy team:

  • Email: [email protected]
  • Live Chat: Available 24/7 directly within the tbaj platform and mobile app
  • Response Time: Privacy-related requests are acknowledged within 48 hours and resolved within 30 days

When contacting tbaj about a privacy matter, please include your registered email address and a brief description of your request. This helps the team locate your account and handle your request without unnecessary delays.

This tbaj Privacy Policy was last reviewed in January 2025. For related policies, please visit the Terms and Conditions and Responsible Gaming pages.

Safe & Secure

Your Privacy Is Protected — Start Playing on tbaj

Now that you know how tbaj handles your data, you can join with confidence. Register your account in under two minutes, deposit via bKash or Nagad, and enjoy a secure betting experience built for Bangladesh players.